ATM Services and Support

To stay competitive, banks and businesses are increasingly striving to operate their ATMs in a cost-effective, real-time environment as a way to improve customer relationships, generate additional fee-based income, and closely monitor and minimize fraudulent activity. Customers who work with DIETRICH have found that they can compete more effectively, generate more fee-based income, and improve customer service.

CASH REPLENISHMENT AND SETTLEMENT

Highly trained DIETRICH professionals are prepared to replenish and service every ATM available today. All cash/cassette loads are tracked to be ATM specific. Consistent load schedules greatly reduce downtime and minimize cash outages.

DEPOSIT PICKUP

This service includes timely pickup of all ATM deposits and same-day delivery to a customer’s designated processing facility. DIETRICH guarantees on-time delivery of deposits through its commitment to customer service and its strict adherence to service level agreements.

FIRST AND SECOND LINE MAINTENANCE

DIETRICH provides responsive service repairs and preventative maintenance to all ATMs in your institutions network. We work to your standards and service level agreements to keep uptime at a peak. DIETRICH offers both first line maintenance and second line maintenance through a single, central dispatch location.

SECOND LINE SECURITY

DIETRICH provides armed escorts for ATM repair technicians for DIETRICH service technicians or existing third party technicians through your financial institution. The armed escorts provide a safe and secure perimeter environment for front end servicing of the ATM. This allows the ATM repair technician to safely get the assigned task completed and get the ATM machine back online. ATM repair technicians may request armed escorts at any time, but mainly use them for high risk areas or at night.

ATM CLEANING

Many times an ATM is the first impression a potential account holder has of your institution. Will your ATM pass the test or will customers walk away? DIETRICH is committed to keeping your overall image as clean as possible by offering detailed ATM cleaning services on any indoor and outdoor equipment.
Since just as many people perform their transactions outside of your branch as inside, we see this as a critical point to make a good impression. We take care of your ATMs as if they were our own. So if you can’t be in a hundred places at once, let us be there for you.

ATM PARTNERSHIP PROGRAM

DIETRICH’S partnership program allows business owners to have an ATM installed with zero up front investment. This program gives business owners an alternative to purchasing an ATM and all of the benefits of a placement program besides the cash loading. With our partnership program, you can realize an instant profit with no capital invested..

DIETRICH COMPLETE MANAGEMENT

DIETRICH provides a total outsourced ATM solution. Your priorities are in running your business. So while you optimize your operations, let us maintain and grow your ATM network so you can maximize your profits and improve overall customer